Resolving complaints: a new model

Clin Risk 2009;15:58-60
doi:10.1258/cr.2008.080105
© 2009 Royal Society of Medicine Press

 

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Resolving complaints: a new model

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Articles by Prentice, D.
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Dentistry


Derek Prentice

Email: mike.hutchinson{at}dentalcomplaints.org.uk

The Dental Complaints Service allows patients across the UKto complain about any aspect of private dental care, treatmentor service, involving any member of the dental team. It workswith patients and dental professionals to help resolve complaintsusing a ‘common sense’ approach, recognizing thathandling complaints badly can be damaging to all concerned.

Resolving complaints: a new model
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